Returns & Exchanges

At Lockly®, we stand behind the security and innovation of our smart locks with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all components, mounting hardware, and manuals are included.

• 3.
  Ship to Lockly

  Attach the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.